Reply to Goodbye E-mail from Client

A reply to a goodbye email from a client is an email sent to a client after they have sent you an email telling you that they are leaving. These emails are professional in nature and require you to keep the door open when a client ever wants to come back to you or your company. This reply is essential to continue a good working relationship with all of your clients.


When a client separates from a company, it can be hard to transition. Clients leave for many reasons, but, mostly, they are professional and not personal. Keeping things professional between yourself and a client that is leaving is extremely important because the business world is always changing, and clients could come back just as easily as they can leave. When a client has the courtesy to say “goodbye” to you personally, it is important to keep the door open by writing them a reply to a goodbye email from a client.

Things To Keep In Mind

When you are writing a reply to their goodbye email, it is important to consider a few things:

  • This is a professional e-mail: No matter what kind of relationship you had with this client, this is a professional email and should be treated as such. Use professional formatting and wording.
  • Leaving is almost never personal: Clients may decide to separate from a company for a multitude of reasons, but it is rarely because of their personal feelings toward you as a representative. Do not internalize any feelings you might have or take it out on the customer.
  • Leave the door open: Always leave the door open for your client to potentially come back. Things change very suddenly in the business world, and it is always possible that they could return to your company.
  • Do not offer unsolicited advice: Trying to sway your client into staying is not an option at this point. Most often, your client contact does not have the authority to make the decision to remain with the company. If your client does not ask for advice, do not offer it to them.
  • Keep it brief: You should keep this email brief. The briefer you keep your e-mail, the better chance you have of keeping your e-mail professional.

What Should You Include

There are a few things that you need to include when you reply to your client’s goodbye e-mail:

  • Formal format: Make sure that you format your goodbye e-mail as if you were writing a formal business letter. This is a formal communication.
  • Your contact information: To make sure that the door is always open to your client to return, adding in your contact information should they ever need to reach out is a good step. It also shows them that you are not taking the separation as a personal matter.
  • The Date That You Will No Longer Be Their Contact: Including the date of your separation in the e-mail is a good policy, that way a client knows when they will actually be separating from your company.
  • Express your gratitude for working with them: Expressing your gratitude is the best policy in this situation. Expressing your gratitude is one of the best ways to keep the door open for a client to return or utilize your services in the future.

Reply to Goodbye Email from Client (Format)

Subject: Re: (insert subject of client’s goodbye email here.)

Dear (Insert Contact’s Name Here):

Thank you so much for taking the time to say “goodbye” to me as your representative with (insert your company here). It has been an honor to help you with your needs in the past (insert amount of time you have worked with the client). I have loved getting to know your company and help your employees! I am sad to see you go, but I wish you and (insert client company) all the best in the future!

Please keep in mind that your contract’s last day with us is (insert your last date as their company contact). If you need me for anything after that time, please feel free to contact me at (insert your email here) or by phone at (insert your phone number here).

Wishing you all the best,

(insert your name)

(insert your position)

Sample Reply to Goodbye E-mail from Client

Subject: Re: Goodbye from Incursa, Inc.

Dear Ms. Carano:

I wanted to take a moment to express my gratitude for your “goodbye” e-mail that you sent me yesterday. I have truly enjoyed working with you for the past three years. Your employees have always been so gracious and friendly when they call Tatascore! Incurs a will be missed here at our center!

Please note that the last day of your contract with us is March 1st! If you need anything from me before or after this date, please feel free to contact me at or at by phone at 123-555-7890.

Wishing you all the best!

Cara Stella

Lead Service Representative

Reply to Goodbye Email from Client (Word Template)

Reply to Goodbye E-mail Message from Client


While writing a reply to a goodbye e-mail from a client might seem to be a daunting or unnecessary task, it’s actually a great way to keep the door open for your client to return potentially. Not only is it proper business etiquette, but it is also a way to keep the door open for them to return. Sending a single e-mail can create a lasting relationship with a company even if the client never returns to your company.